- We're undergoing phenomenal growth due to our amazing team and passion for empowering our clients through technology
- Work for a leading MSP in a fast-paced and collaborative environment
- Looking for an exciting new challenge to grow your career
- Immediate start available!
About VISITS
VISITS is a leading National Managed IT and Cyber Security Services Provider and amongst the fastest growing IT companies in Australia. Our clients are mid-market and growing small businesses including many well-known Australian and publicly listed organisations.
We have a reputation for achieving exceptional IT and business outcomes and providing positive customer experiences, delivered by a respected, capable and growing team in Melbourne, Sydney, Perth and Cebu (Philippines).
Like many others, our Service Desk handles incidents and service requests for a broad range of technologies.
UNLIKE others, our passion is helping clients use technology to enable their success. At the forefront of our culture is considering the human impact of IT services e.g.
- An 'incident' is not something that is broken; it's a customer that can't do their job.
- A 'new software feature' is not something extra to support; it's an opportunity for clients to work smarter or better.
We only hire the best people who share our passion and values.
Your Role
- You will be part of our National Service Desk supporting clients across Australia.
- Providing technical support to a wide range of businesses and client staff, with support requests coming via chat, phone, email and our portal.
- This role will have a focus on phone and remote support initially (e.g. 6 months) and expand as your experience grows.
- Supporting technologies including computers and devices, operating systems (mostly Microsoft) and applications, Office 365, identity management, security products, Teams and Teams Phone etc.
- Helping with changes and projects.
Your Technical and Professional Skills
Technical
We expect good technical skills but we're also happy to invest in training if you have some gaps.
Typically, people obtain this role having at least 2 years’ IT support experience, but if you’re the type of person that picks up technology skills quickly, less experience might be okay.
Ideally, you will already have certifications in Microsoft technologies, including Microsoft 365 Certified Endpoint Administrator Associate. Otherwise, you will need to gain this certification within 6 months.
You should have good technical skills in many of the following:
- Microsoft Windows 10/11
- Management of computers and mobile devices
- Microsoft 365 including managing users, emails, Teams, OneDrive and SharePoint
- Endpoint security (particularly Microsoft Defender)
- Using Intune/Autopilot
- Understanding of MFA and Conditional Access
- Teams Phone and meeting room technologies
Professional
You need to be passionate about customer service and have the soft-skills that will make you a success in our company. Therefore, only apply if you have:
- Outstanding verbal and written communication skills, and confidence dealing with people at all levels of an organisation.
- A passion for customer service with a high degree of patience and empathy.
- An excellent understanding of service desk processes.
- Great problem solving and critical thinking skills.
- Excellent time management skills.
- Ability to work collaboratively as part of a team or on your own.
- Reliability and dependability, taking ownership of anything that comes your way.
- Commitment to ongoing professional development and training.
- As travel to client sites is required, you need to have a current Drivers' Licence. Access to company cars is available.
Staff Benefits & Perks
We value our staff and offer competitive salaries and plenty of employee-focussed benefits. We encourage career growth within our organisation. To support this, we provide all staff with a personalised training and professional development plan to assist with their career progression.
Our Melbourne head office in St Kilda Road is a great place to work with breakfast, snacks and light lunches supplied, a cafe-quality coffee machine, located close to public transport and lots more!
We have a great team culture and organise regular social gatherings, including Friday Night Drinks.
Majority of your time will be based onsite in the VISITS' Melbourne office or providing onsite support at customer sites. There is some flexibility to work from home for this role.
Work is mostly during weekday business hours – minimal weekend work.
Other perks include:
- Novated leasing, including FBT-free leasing of electric cars (where eligible).
- Savings on IT equipment and home NBN, which you get at cost.
- Access to company cars.
- Optional participation in charity and fundraising events for mental health and similar causes.
This is a permanent full-time role. Remuneration will be negotiated based on your experience and qualifications.
You must have full-time working rights in Australia for this role.
As part of your application, you must complete the screening questions.
Please note that we will only be contacting applicants that have been shortlisted.